At qianace, we aim to make returns simple, transparent, and fair. If you need to return an item, please follow the guidelines below to ensure a smooth process.

1. Return Eligibility and Timeframes

Change of Mind

• You may request a return for change of mind within 7 days of receiving your order.
• Customers are responsible for return shipping in these cases.

Product Issues

• Returns or refunds can be requested within 30 days of delivery if an item is defective, damaged, or significantly different from its description.
• For product-related issues, return shipping costs will be covered by us.

2. Conditions for Return

To qualify for a return, items must:

• Be unused, unworn, and unwashed
• Retain all tags, labels, and original packaging
• Remain in a condition suitable for resale

Please note:

• Sale items cannot be returned or exchanged.
• Returns showing excessive wear, misuse, or that do not meet these conditions may be refused.

3. How to Request a Return

• Contact us at [email protected] to request a return.
• All returns must be approved before shipping.
• Once approved, return the item with a valid tracking number within the specified timeframe.
• Returns sent without authorization may be refused.

4. Refunds

• Once your return is received and inspected, we will notify you of the outcome.
• Approved refunds will be issued to the original payment method within a reasonable timeframe.
• Processing time: Refunds are typically processed within 3–5 business days after we receive and inspect the returned item.

5. Orders Marked as Delivered but Not Received

• Contact us within 24 hours of delivery confirmation if your order shows as delivered but has not arrived.
• Provide any supporting evidence to help with our investigation.
• Once verified, we will arrange a replacement or refund as appropriate.

6. Special Situations

• Refunds for refused packages are processed only after we receive the returned item.
• Original shipping fees are non-refundable.
• Unauthorized returns may be refused; any costs incurred will be the customer's responsibility.
• To prevent misuse or fraud, we reserve the right to refuse returns in cases of excessive wear, improper use, or violation of this policy.

7. Need Assistance?

If you have questions about returns or refunds, contact us at [email protected].

Our team is available to guide and support you throughout the process.