Welcome to qianace . We aim to make your shopping experience smooth, reliable, and transparent. Please read this policy to understand how we process and deliver your orders.

1. Order Processing

• Orders are usually processed within 24 business hours after payment confirmation, excluding peak periods, holidays, or unforeseen delays.
• Once an order is placed, modifications or cancellations may not be possible once processing has begun. Please contact us immediately if changes are needed.
• You will receive a confirmation email once your order is ready for shipment.

2. Shipping Time

• Shipping time begins from the date your order is dispatched, not the date it was placed.
• Estimated delivery times are typically 7–20 business days, depending on your location, local customs, and carrier operations.
• Delivery times are estimates and may vary due to factors beyond our control, including customs inspections, weather, or high shipping volumes.

3. Shipping Coverage

• We provide international shipping to eligible destinations worldwide.
• Orders are fulfilled using logistics partners selected based on destination, efficiency, and availability.
• Any customs duties, import taxes, or clearance fees are determined by local authorities and are the responsibility of the customer.

4. Order Tracking

• A tracking number will be sent via email once your order is shipped.
• Please allow 1–3 business days for tracking information to become active, as updates depend on carrier systems and local scanning processes.
• Ensure your shipping address is complete and accurate. Packages returned due to incorrect information may incur additional shipping costs.

5. Delays and Exceptions

• While we aim to deliver within the estimated timeframe, delays may occur due to customs inspections, weather, carrier disruptions, or high shipping volumes.
• If your order is marked as delivered but has not arrived, contact us within 24 hours of the delivery confirmation.
• Supporting documentation may be requested to assist with investigations. Once verified, we will arrange an appropriate resolution, such as reshipment or refund.

6. Contact for Shipping Assistance

For questions about shipping, delivery status, or tracking, contact us at [email protected].

Our team is available to provide guidance and support throughout the shipping process.